Three ways to reach us

Waiting on a Payout? Contact Rubyslots Casino

Reach our New Zealand support team by live chat, e-mail or phone, and someone answers around the clock, every day of the year.

Get help now 256-bit TLS encryption

Paid today

376,295 NZ$

8,552 Players online

Operating under license ALSI-575998 issued by Anjouan Offshore Finance Authority, with independent audits by SIQ and QUINEL

Average withdrawal processed in 23 minutes, with NZ$41M paid weekly to players across 10 trusted payment methods

256-bit TLS encryption securing all transactions, dispute resolution through Gaming Laboratories International

Three live channels

A quick answer beats a slow queue

Pick the route that fits your question, and you will be talking to a person sooner.

Start a chat with us

Best for quick questions, a stalled deposit or a bonus that will not apply, since chat replies in about two minutes and stays open at any hour.

Start chat

Rubyslots Casino e-mail desk

Suited to paperwork and longer explanations, so write to [email protected] and expect a reply in about four hours; attach nothing sensitive in the first message.

Write to us

Call our New Zealand line

Good when you would rather talk it through, such as a withdrawal query; ring +64 9 977 6475 (NZST) and a person picks up in about two minutes.

Call the team

Support that speaks like you

A New Zealand line, in New Zealand hours

By the end you will know the New Zealand number, the hours it keeps and who supervises the casino.

Reaching us

New Zealand phone+64 9 977 6475

Support time zoneNZST

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who watches

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-575998

Where to turn

Problem gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Four Steps to a Ruling

Rubyslots Casino Complaint Escalation Path

Talking to us first gives your complaint a paper trail, which any later review will ask for.

Do you even read these?

Send your details to [email protected]. Include your account email, the date and time of the issue, and what you expected to happen instead.

Rubyslots Casino case reference

A reference number lands in your inbox within four hours. Keep it, because every later step will quote it back to you.

First reply not enough, then what

If our first reply misses the mark, ask for a manager review. Somebody senior then re-reads the whole thread and writes back.

A decision with real weight

Only after our internal route closes can your case go to the Anjouan Offshore Finance Authority, the licence holder's regulator, with your reference attached.

Your question has a desk

Which address should you write to?

Send your message to the right desk and it reaches someone who handles that exact matter.

Account

General support and game questions[email protected]

Document checks and age proof[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Elsewhere

Complaints, raised with us first[email protected]

Personal data and privacy requests[email protected]

Business and partnership enquiries[email protected]

Behind the Brand

You want to know who is accountable

Accountability starts with a named company, so here it is in full, licence and address included.

Company

Legal nameRubyslots Casino LLC

Company number950924 (Anjouan)

Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-575998

Written contact

Support e-mail[email protected]

Less Back-and-Forth, More Sorting

Gather these before you open chat, so nobody has to ask twice.

Your account email address
Screenshot of the screen in question
Transaction date, time and amount
Payment method used for the deposit
Any reference number already given

Seven Response Times

Check the clock before you wait

These figures settle how long you are likely to sit waiting before a person replies.

Live chat

Chat hoursAvailable around the clock

Chat first replyAbout two minutes

Times shown inNZST

E-mail

E-mail address[email protected]

E-mail replyWithin four hours

Phone

Phone number+64 9 977 6475

Phone waiting timeAbout two minutes

Right this moment

What players ask support most

The seven answers that stop most worries before you contact us at all.

trustWhat happens when I check who runs this casino?+

Your licence sits with the Anjouan Offshore Finance Authority under number ALSI-575998, held by Rubyslots Casino LLC, company number 950924, registered at Hombo Road, Mutsamudu. That authority governs how we handle your money, your data and your disputes. Quote the licence number whenever you write to us.

trustCan I get help without sharing my password?+

We identify you by your registered email address plus a detail of your last transaction, so no password is ever asked for. Nobody from Rubyslots Casino will request your password in chat, on the phone or by email. If someone does, end the conversation and write to us.

trustWhat if I want my account closed for good?+

Write to [email protected] and ask for closure, and we action it the same day. Any balance still in your account goes back to your chosen payment method once checks are done. If gambling has stopped feeling fun, say so in that message and we will also place a cooling-off period.

trustWhere do I go if I want support in another language?+

Our team answers in English, German, Finnish and Norwegian around the clock. English is our everyday language for New Zealand players, so anything about NZ$ transactions, local cards or POLi gets handled without a translator. Write in whichever of the four you are most comfortable with.

trustCan I ask for a copy of my personal data?+

Yes, and you can route it either way. Send the request from your registered email address to [email protected] and we confirm in writing what we hold and what we will erase. Keep in mind we must retain some records while your account is open because of licence rules.

trustWhere do I turn at midnight on a Saturday?+

Support runs around the clock, so 3am in Auckland gets the same answer as midday. There is no closed window at weekends or on public holidays, and all times we quote sit on NZST. That is also why live chat replies in about two minutes whatever the hour.

trustWhat happens when I send my documents in?+

Once your proof of identity, proof of address and payment method confirmation are with us, checks usually finish within 61 hours. Send all three together to [email protected] to avoid a second round of waiting. Withdrawals stay on hold until that check clears.